Refund Policy #
All LargePrint Puzzle Studio products are sold through WarriorPlus and come with a 30-day refund window from the date of each purchase.
How to request a refund. Request it through WarriorPlus, using your purchase receipt or WarriorPlus buyer account, within 30 days. You can also email support@aviobrand.com with your purchase email and transaction ID, and we will process it through WarriorPlus. Telling us briefly what went wrong helps us improve but is not required. Refunds go back to your original payment method; how long that takes depends on WarriorPlus and your bank.
What a refund does
- Access to the refunded product ends. Each product is refunded separately: for example, refunding OTO2 leaves your Front End access intact.
- Credits, allowances, seats and licences granted by that product are revoked, including any unused balance.
- Books and files you already downloaded may not be sold or published commercially under a licence you were refunded for.
- Refunding the Front End also refunds your add-ons. The add-ons (Holiday Packs, Pro or Pro Lite, Etsy & Personalized, Commercial/Agency) only work with the Front End, so when the Front End is refunded we refund every add-on bought in the same funnel as well, and all access ends. You don't need to ask for each one separately. If you have Creator Club, we cancel it so no further charges are taken.
Creator Club (monthly). You can cancel at any time in WarriorPlus or by emailing us. Cancelling stops future billing, and you keep access until the end of the current paid period. You can request a refund of a monthly charge within 30 days of that charge; if you get one, access for that period ends straight away.
Chargebacks. Please contact us before disputing a charge. A chargeback ends all access linked to that purchase.
Where the law allows, we may refuse refunds where we see abuse, such as repeated buy-and-refund cycles or bulk downloading followed by a refund.
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